Our Customer Service
We are committed to providing outstanding service to get your Appraisal professionally delivered and on time. EPPRAISALNETWORK.COM has a team of dedicated professionals to meet your every need, and we promise a smooth transaction. Think of us as your Appraisal Management department down the hall.
- Ease of Order Placement – In addition to our simple online ordering.
- Automated Order Assignment – Our software reviews the location of your property and assigns the order to the highest quality Appraiser in that area. Your Appraisal order will be assigned within an hour.
- Order Tracking – Our technology allows you to login and check the status of your orders 24/7. We can also tailor a proactive e-mail notification program to let you know when milestones are reached. We take the guesswork out of the process and keep you informed at every step.
- The Personal Touch – Our people make the difference! Every order is overseen by an experienced and dedicated team member, every step of the way. A client implementation support team will assist you during the transition phases to our online system. Our support team will be there for you throughout the entire process.
- Appraisal Advocate – EPPRAISALNETWORK.COM has created a special role within our organization to handle direct questions and concerns from your Underwriting, Appraisal Review, REO, Compliance and Secondary Marketing departments. We will provide you with access to our Senior Staff, acting as your Appraisal Advocates, to get your questions answered quickly, without the headaches of going back to the originations platform or tracking down the original Appraiser.